Mission: To build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
Responsibilities:
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Provide 1st and 2nd level support.
- Liaise with vendors and other IT personnel for problem resolution.
- Logging customer/employee queries.
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Analyzing call logs to spot trends and underlying issues.
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
- Check computer hardware (HDD, mousse, keyboards etc.) to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Ensure security and privacy of networks and computer systems.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Identify computer or network equipment shortages and place orders.
Requirements:
- Education in Computer Science.
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).
- Experience of at least 3 years in a similar position in a systems provider, IT department or systems integrator company.
- In depth understanding of diverse computer systems and networks.
- Experience with LAN/WAN networks.
- Experience in installing, configuring and troubleshooting Microsoft based environments.
- Cloud Experience, preferably in Azure and Office 365.
- Experience in the administration of backup application (e.g. CA Arcserve, Backup Exec, Altaro, Veeam).
- Experience in the administration of security endpoint application (e.g. McAfee, Symantec, AVG, Panda).
- Experience with monitoring systems.
- Good knowledge of internet security and data privacy principles.
- Thorough knowledge of computer systems and IT components.
- Knowledge in the administration of server application (e.g. Exchange, SharePoint, SQL, IIS).
- Knowledge with virtualization (e.g., Hyper-V, VMware).
- Excellent diagnostic and problem solving skills.
- Excellent communication skills.
- Fluent in English and Spanish.
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Barcelona
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Barcelona
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Barcelona