Infrastructure support technician  

Mission: To build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities:

•  Provide orientation and guidance to users on how to operate new software and computer equipment.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Provide 1st and 2nd level support.
• Liaise with vendors and other IT personnel for problem resolution.
• Logging customer/employee queries.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Analyzing call logs to spot trends and underlying issues.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mousse, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Identify computer or network equipment shortages and place orders.

Requirements:

• Education in Computer Science.
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).
• Experience of at least 3 years in a similar position in a systems provider, IT department or systems integrator company.
• In depth understanding of diverse computer systems and networks.
• Experience with LAN/WAN networks.
• Experience in installing, configuring and troubleshooting Microsoft based environments.
• Cloud Experience, preferably in Azure and Office 365.
• Experience in the administration of backup application (e.g. CA Arcserve, Backup Exec, Altaro, Veeam).
• Experience in the administration of security endpoint application (e.g. McAfee, Symantec, AVG, Panda).
• Experience with monitoring systems.
• Good knowledge of internet security and data privacy principles.
• Thorough knowledge of computer systems and IT components.
• Knowledge in the administration of server application (e.g. Exchange, SharePoint, SQL, IIS).
• Knowledge with virtualization (e.g., Hyper-V, VMware).
• Excellent diagnostic and problem solving skills.
• Excellent communication skills.
• Fluent in English and Spanish.

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