23 de Enero de 2023

Infrastructure support technician  

Adeas RRHH

Mission: To build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities:

  •  Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
  • Provide 1st and 2nd level support.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Logging customer/employee queries.
  • Maintain records/logs of repairs and fixes and maintenance schedule.
  • Analyzing call logs to spot trends and underlying issues.
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
  • Check computer hardware (HDD, mousse, keyboards etc.) to ensure functionality.
  • Install and configure appropriate software and functions according to specifications.
  • Develop and maintain local networks in ways that optimize performance.
  • Ensure security and privacy of networks and computer systems.
  • Organize and schedule upgrades and maintenance without deterring others from completing their work.
  • Identify computer or network equipment shortages and place orders.

 

Requirements:

  • Education in Computer Science.
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).
  • Experience of at least 3 years in a similar position in a systems provider, IT department or systems integrator company.
  • In depth understanding of diverse computer systems and networks.
  • Experience with LAN/WAN networks.
  • Experience in installing, configuring and troubleshooting Microsoft based environments.
  • Cloud Experience, preferably in Azure and Office 365.
  • Experience in the administration of backup application (e.g. CA Arcserve, Backup Exec, Altaro, Veeam).
  • Experience in the administration of security endpoint application (e.g. McAfee, Symantec, AVG, Panda).
  • Experience with monitoring systems.
  • Good knowledge of internet security and data privacy principles.
  • Thorough knowledge of computer systems and IT components.
  • Knowledge in the administration of server application (e.g. Exchange, SharePoint, SQL, IIS).
  • Knowledge with virtualization (e.g., Hyper-V, VMware).
  • Excellent diagnostic and problem solving skills.
  • Excellent communication skills.
  • Fluent in English and Spanish.

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