2 de Diciembre de 2019

Enterprise Data Analytics Service Manager

Michael Page

  • Provincia Barcelona
  • Contrato Indefinido
  • Jornada Completa
  • Referencia 308084/001
  • Salario €50.000

Manage the service delivery for assigned application portfolio spanning across different segments according to Service Level Agreements managing a service team composed of both internal and external personnel based onsite, near-shore and off-shore.

Client Details

International organisation that serves its customers in global and local markets.

Description

  • Engage in major incident management and problem management, Review, categorize and prioritize logged requests,process requests and dispatch for fulfilment, manage and follow up until closure.
  • Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.).
    Contribute to the service management strategy and definition of reusable frameworks.
  • Manage the service delivery for assigned application portfolio spanning across different segments according to Service Level Agreements managing a service team composed of both internal and external personnel based onsite, near-shore and off-shore.
  • Report overall application service performance to different business stakeholders proactively taking action to address issues and gaps with the business.
  • Monitor critical application governance and report on service level performance, generating improvement actions where necessary.
  • Contribute to the definition of new vendor services in close collaboration with Sourcing Management
  • Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provide assistance and support for audits, where applicable.

Profile

  • Service Management certification (e.g. ITIL), Agile mindset preferred
  • Over 8 years of relevant BI experience, with strong functional and technical background in at least two of the following stacks: Big Data (Hadoop), Microstrategy, Informatica PowerCenter, IBM DB2
    Solid experience in Service Management both at application and platform levels
  • Proven ability to drive and manage teams for highly effective delivery leveraging multi-source staffing models including internal and external partners
  • Effective communication, presentation and relationship management skills at different levels and in a multicultural environment
  • Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity

 

  • Must have:
  • Fluent in German.
  • Fluent in English.

Job Offer

In this role, you will be responsible for the delivery of Enterprise Data Analytics & Architecture delivery services across all platforms, including integration points between them, managing a service team.You will play a key role in defining the service management requirements as early as project initiation, ramping up the required services and resources and ensuring new solutions smoothly transitioned into regular operations, in collaboration with the project management team and the solution design team.You will proactively manage relationships and communications with business and outsourcing partners and effectively address escalations related to application issues and drive service improvement.

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