Remote IT Support Analyst (Level III)

SEEKING:  Remote IT Support Analyst  (Level III)

We are looking for an IT SupportAnalyst  (Level III)  You will work in the Spain Hub Support.

The candidate will be responsiblefor:

• Provide expert-level technical support for complex IT incidents.

• Act as the final escalation point for Level I and II teams.

• Ensure service excellence in a hybrid remote environment.

RESPONSIBILITIES& TASKS :

Resolveadvanced infrastructure, application, and network issues.

Performroot cause analysis and documentation.

Leadincident response during critical outages.

Coordinatewith engineering teams and vendors.

Mentorjunior analysts.

EXPERIENCE, TECHNICAL & SOFT SKILLS :

Minimum 5 years in technical support or systems administration.

Strong Windows, macOS, and enterprise platform knowledge.

Experience with ServiceNow, Jira, or similar tools.

Advanced troubleshooting and diagnostic skills.

Knowledge of DNS, VPN, Active Directory, and cloud platforms.

Strong written and verbal communication.

Self-managed remote work capability.
 

PREFERRED QUALIFICATIONS :

ITILcertification.

Experiencewith SAP, Microsoft 365, Salesforce.

PowerShellor Python scripting.

Germanlanguage proficiency.

STUDIES  :

Bachelor’sdegree in IT or related field.

LANGUAGE :

English- (C1)

Spanish

(German is a major plus)

WE OFFER: 

·         Full-time Freelance contract

·         Rate: €260/€340 per day + VAT (according to theexperience provided)

·         Long Term Project

·         Location: Barcelona – Hybrid 1 day onsite every2 weeks

·         Desired start date: ASAP

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