Senior Voip Engineer

Responsibilities/Accountabilities/Main tasks
- Develop our Microsoft Teams Telephony Services and Telephony Infrastructure: Microsoft Teams Telephony Services: Administration and Product Ownership of Microsoft Teams telephony services.
- Telephony Infrastructure Migration: Ability to plan and execute migrations from on-premises SBC
infrastructure to cloud-based telephony solutions.
- Number Inventory Management: Management and maintenance of the telephone number inventory,
including allocation, tracking, and administration.
- Call Flow Expertise: Understanding and management of Microsoft Teams call flows, including Auto
Attendants and Call Queues.
- Microsoft Teams Telephony Features: In-depth understanding of telephony features and capabilities within Microsoft Teams clients.
- Develop our Microsoft 365 platform including Microsoft Power Automate/Power Apps, SharePoint, Microsoft Teams, Microsoft Intune, and Microsoft 365 apps.
- Drive and support user adoption to support the rollout of Microsoft 365 across the global organization.
- Bring our Microsoft 365 platform to the next level and integrate new features.
- Take responsibility for business projects and lead their implementation.
- Engage with our business users, power users, Marketing & Communications to drive Microsoft 365 user engagement.
- Provide 3rd level support for Microsoft 365.
- Conduct research on complex cases, validate cases for escalation, and contribute to knowledge
management initiatives.
- Bring experience and expertise in telephony solutions, with a focus on supporting and modernizing the company's telephony environment and contributing to the migration of telephony services to cloud-based solutions. Requisitos del puesto: - 5+ years proficient hands-on experience with Microsoft Teams Telephony Services and Telephony
Infrastructure. Additionally Microsoft 365 administration and architecture across Teams, SharePoint, OneDrive, Exchange Online, Intune and Microsoft 365 Apps.
- Strong automation and scripting skills, preferably PowerShell and Microsoft Graph
- Advanced troubleshooting and 2nd/3rd-level support experience
- Supporting development and delivery of training programs
- Excellent English skills
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities.
- Ability to manage multiple tasks and projects simultaneously.
- Self-motivated with a passion for continuous learning and improvement. Formación: Ciclo Formativo Grado Superior
: Informática
Idiomas: Inglés
: C1
Conocimientos: Microsoft 365
, Microsoft Power Platform
Experiencia: 5 años

Tus beneficios: - Meal vouchers (¿12/day)
- Flexible compensation
- Health & well-being: Fully company-paid private health insurance
- 30 working days of annual paid vacation
- Flexibility & balance: Flexible start time between 8:00 AM and 9:30 AM (1-hour lunch break)
- Continuous training

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